FAQs


Brass Questions:

Where does your brass come from?

Our 9mm, 5.56, and 7.62 come directly from the DOD military auctions.  Our 300blk brass is converted from military 5.56.

Occasionally we also have commercial pistol brass available in limited quantities.  Available calibers are usually: 45 ACP, 40 S&W, 357 Mag, 38 Spl, and 44 Mag.

Was this brass machine gun fired?

Depending on the military's prior use of the brass, the brass may have been fired from a machine gun.  Unfortunately, we are unable to know with certainty whether or not a particular brass has been machine gun fired.

Are the primer pockets crimped?

Yes.  All of our unprocessed brass calibers have crimped primers.  Processed brass have been swaged to remove the crimp.

How is the brass cleaned? What about the primer pockets?

All brass from the military are given an initial wet wash to remove dirt and other debris.  Additionally, processed brass has been ultrasonic cleaned to remove lube used during processing and then dry tumbled in corncob media to for a light polish.  At this time, we do not offer high luster type finishes.
Please note that we do not specifically clean the primer pockets.  Typically the ultrasonic cleaning and dry tumble will sufficiently clean the primer pocket, but we do not do any primer pocket cleaning besides this.

 

What is Artisan brass?

"Artisan brass" is line of custom processed brass.  For some guns and reloading goals, a "one-size-fits-all" approach to processing is not the ideal option.  Processed brass with the "Artisan" designation can be cut to a customized length for you (+/-.001").  This line is de-primed, swaged, and sized on a machine and trimmed to length, chamferred, and deburred by hand.  

Do you process your own brass?

Our brass is processed in-house through our sister company, Kaleo Manufacturing.  Kaleo Arms is the domestic retail arm of the Kaleo Family of Companies.

Do you have 7.62 x 51 LR brass?

Not at this time. 

Shipping Questions:

How do you ship?

The vast majority of our packages are shipped USPS Priority Mail.  For free shipping, we reserve the right to ship by FedEx, UPS, or USPS. 

Where do you ship?

We brass ship to most US addresses except for Massachusetts and District of Columbia.  Empty ammo cans can be sent to these locations. Because brass casings are considered "ammunition" in Massachusetts and District of Columbia, we are not able to ship brass directly to customers in those states.  However, we can ship to FFLs in those states.

Do you ship internationally?

Please email us at customer.service@kaleoarms.com for international orders.  We may be able to fulfill international orders through one of our sister companies.

California Prop 63 changes effective January 1, 2018?

We are working on becoming a California licensed ammunition dealer and are in the process of developing a a California shipping solution that complies with Prop 63.  In light of the passing of CA Proposition 63, we will continue to accept and ship orders with California billing and shipping addresses through Christmas 2017.  This will allow for successful delivery before the seller portion of Prop 63 takes effect for sellers on January 1, 2018. As far as we have been able to determine, all internet sales of ammunition will be banned by Prop 63 effective January 1, 2018 unless the ammunition is delivered to a licensed ammunition dealer in the State of California first.  Despite several attempts, the  CA DOJ has refused to clarify whether or not components are covered under Prop 63.  Please email us at customer.service@kaleoarms.com for further information, and we look forward to continuing to supply our California customers.  

How much is shipping?

Orders $50 ship free.

Orders $49.99 and less will be shipped via USPS Priority Mail at a flat $5 shipping rate. 

3 pack of Ammo cans have a separate shipping rate and ship free USPS priority (even though one 3 pack is less than $49.99).  The 3 pack of ammo cans ship in a large flat rate USPS game box. 

Local Oahu island in-person pickup is no longer offered.

 How quickly do orders ship?

Typically, orders will ship 24-48 hours from being placed.  Often, same or next morning shipping occurs.  If you need your order to go out right away, please note that in the order comment box or send an email to customer.service@kaleoarms.com.  We will do our best to get the order out ASAP and will contact you if we cannot make the expedited ship.

When we are on travel for gun shows, we will continue to ship orders from our on-hand show inventory in the normal time frame.  All other orders will be shipped the day after we return from travel.  A notice will be listed on our home page and on the pages of affected products with more information about the delay and ship date.  

I got an email that said my order shipped, but USPS tracking says still waiting for item?

Our eCommerce platform and shipping partners, generate a shipping email when a label has been purchased.  Your package will be on its way to the post office shortly.  Often the labels will be created in the evening or over night and taken to the post office in the morning when they open.  We also fulfill during the weekends, but the post office may not scan the package until Monday morning (or next open business day following a holiday).  The USPS scanning and tracking system does take time to update so please check back with USPS for updated information.

My tracking number says the package was delivered, but I can't find it.  Can you call the post office for me?

Unfortunately, we do not have any special influence with USPS so it is best to first contacted your local delivering post office for more information about where the package may have been put.  We can certainly submit an inquiry for you, but the national form that we submit will still go to your local delivering post office for information.  To avoid any unnecessary time, we urge you to contact your local delivering post office for help locating the package.  If a package cannot be found but the tacking says that it was delivered, we can file for a missing package report which may require the intended recipient to certify that the package was not received.

Payment Questions:

What forms of payment does Kaleo Arms take?

We take all major credit cards (Visa, MasterCard, AMEX, Discover, JCB, and Diners Club) as well as Paypal

Does Kaleo Arms charge a credit card processing fee?

No.  Our company view is that credit card processing fees should be paid by the merchant and not charged to the buyer customer as an additional fee.  Credit card fees are the modern day cost of doing business, and we do not burden our customers with additional fees.

Other Questions:

Do you charge a material or handling/processing fee?

No.  Similar our view on credit card processing fees, we do not charge any extra order percentage fee for materials or to pack your order.  

How do I contact Kaleo Arms?

The best way to contact us is through email at Customer.Service@KaleoArms.com.  We strive to respond within 24 hours Monday-Friday, by end of business Monday following a weekend, or by the end of the next business day following a holiday.

 


** Not loaded ammunition **

IMPORTANT Legal and Warranty Disclaimers:  By purchasing from Kaleo Arms INC., Buyer agrees to the following terms and conditions regarding eligibility to purchase and liability disclaimer.  By submitting an order, Buyer certifies that Buyer is legally allowed to purchase and possess reloading components according to Buyer’s State and US Federal law.  It is the Buyer’s, ultimate loader’s, and shooter’s responsibilities to inspect each and every brass and hull component before loading.  Kaleo Arms INC. and its parent and sister corporations assumes absolutely no liability for any defective brass as Buyer agrees that all brass and hulls are sold as-is.  Loading ammunition and using re-loaded ammunition are dangerous activities requires competent knowledge of reloading, safe practices, and common sense.  Never load ammunition outside commercially published or available load data as serious injury or death may occur.  Proper safety equipment should always be used when reloading and shooting reloaded rounds.  Reloading should only be done in well lighted areas and with the undivided attention of the reloader.  Because Kaleo Arms INC. cannot control the individual reloading and handloading practices of each end loader and user, Kaleo Arms INC. hereby disclaims any and all liability for any damages or injury that may result from reloading brass and hulls purchased from Kaleo Arms INC.  Buyer agrees to the forgoing provisions in their entirety upon submitting an order. 

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