Frequently Asked Questions:
Brass:
Q: What is fired brass?
A: Fired brass is a term describing used cartridge casings that have been fired and collected for reloading. Purchasing fired brass is an economical choice for reloaders who want to save on ammunition costs while maintaining quality. Our fired brass goes through an inspection process, but it is the responsibility of the purchaser/reloader to ensure the case is safe.
Q: Where does Kaleo’s brass come from?
A: Pistol caliber brass is sourced from commercial ranges. Rifle caliber brass (762x51 and 555) is sourced from military surplus auctions.
Q: Is the brass machine gun fired?
A: Honestly, we don’t know. At auction, the military does not differentiate casings based on what weapon or weapon system it was fired on.
Q: I thought the military stopped fired brass auctions a while ago?
A: Yes, they did. We gathered tens of thousands of pounds of fired brass from the military auctions before the auctions stopped. The brass has been stored in climate controlled sealed containers.
Q: What is Kaleo’s return policy?
A: We strive for customer satisfaction. If you encounter any issues with your order, please send an email to Customer.Service@KaleoArms.com for assistance. In general, Kaleo offers refunds or replacements.
Firearms:
Q: Is Kaleo a licensed firearms dealer?
A: Yes. Kaleo Arms has a Type 01 FFL and Class 3 SOT. Kaleo Manufacturing has a Type 07 FFL. Our operations comply with all federal, state, and local regulations regarding the sale and distribution of firearms.
Q: What types of firearms do you sell?
A: All legal firearms. Prior to entering the sporting goods market, we (like many of you) have had the experience of going to a gun store and feeling forced to purchase what that store had on hand. Due to the fluctuating pricing and inventory, Kaleo keeps a limited inventory of firearms on hand. However, Kaleo has accounts to all major distributors in the firearms market and we will order your desired firearm in for you. Please send an email to Customer.Service@KaleoArms.com or fill out the contact form on the firearms product page for pricing and availability.
Q: How long does it take for a firearm to come in?
A: If the firearm is in-stock at a national distributor, the firearm will generally be shipped to the customer’s transferring FFL or ready for pick up at our North Dakota location within a week of the customer placing the order.
Q: What are the age restrictions for purchasing firearms?
A: Federal law requires buyers to be at least 18 years old for long guns and 21 years old for handguns. It is the customer’s responsibility to ensure compliance with all state and local age restrictions.
Q: What is Kaleo’s return policy for firearms?
A: Generally, firearm sales are final. However, we are committed to addressing any issues that may arise.
Shipping:
Q: What carriers does Kaleo ship with?
A: We ship brass with USPS or UPS. Firearms ship with UPS and require an adult signature delivery. Ammunition ships UPS ground.
Q: How do I send a firearm to Kaleo for gunsmith or Cerakote services?
A: USPS will accept long guns for shipment to an FFL. USPS requires long guns be shipped using Priority Mail Express, include a “Return Service Requested” endorsement, and signature required. Please ensure that you shipment follows those guidelines, especially the signature required guideline. Kaleo is not responsible for any shipment not shipped signature required. Kaleo accepts no liability for a firearm shipped to Kaleo without a signature or until a signature accepting delivery has occurred. UPS accepts long guns and handguns for shipment. Please contact Kaleo for more information on shipping firearms with UPS. Kaleo has a UPS firearm specific account.
Q: Does Kaleo ship internationally?
A: No, Kaleo only ships within the United States. Kaleo will ship firearms to Hawaii and Alaska FFLs; additional shipping charges will apply. Kaleo ships ammunition within the lower 48 states and intra-Oahu.
Cerakote:
Q: What is Cerakote, and how does it differ from traditional firearm finishes?
A: Cerakote is a high-performance ceramic coating applied to firearms and other surfaces. Unlike traditional finishes, Cerakote provides enhanced durability, corrosion resistance, and a wide range of color options. Cerakote offers superior durability, chemical resistance, and protection against corrosion. It also provides excellent adhesion, wear resistance, and the ability to customize the aesthetics of your firearm.
Q: How long does the Cerakote process take?
A: The application process depends on the pattern and complexity of the design. In general, Kaleo runs on a 2-3 week turn around for Cerakote projects from receipt of the firearm to return.
Q: Is Cerakote only for firearms?
A: While Cerakote is popular in the firearms industry, it can also be applied to a wide range of items, including knives, tools, automotive parts, and more. In addition to firearm parts, Kaleo applies Cerakote to a variety of automotive and motorcycle parts.
Q: Can I choose any color for my Cerakote finish?
A: Yes, Cerakote offers an extensive color palette, including standard colors, camouflage patterns, and custom designs. Discuss your preferences with us for personalized options.
Q: How do I care for a firearm with a Cerakote finish?
A: Cerakote is low-maintenance. Simply clean it with a mild detergent and water, avoiding abrasive materials. Regular maintenance helps preserve the finish's integrity.
Q: Do you offer a warranty on Cerakote services?
A: Yes, we stand by the quality of our work. Please contact us if you have any issues with your Cerakote service.