FAQs
Brass Questions
Q: Where does your brass come from?
Our fired 9mm, 5.56, and 7.62 come directly from the DOD military auctions. Our 300blk brass is converted from military 5.56.
The new commercial brass come from the respective brand factories.
Q: Was this brass machine gun fired?
Depending on the military's prior use of the brass, the fired brass may have been fired from a machine gun. Unfortunately, we are unable to know with certainty whether or not a particular brass has been machine gun fired.
Q: Are the Primer pockets crimped?
Yes. Most of our unprocessed brass calibers have crimped primers. Range 40SW, 357mag, 357sig, and 44rem do not have crimps. The 38spl and 45acp were sourced both from the military and the range and may contain crimps.
Processed brass have been swaged to remove the crimp.
Q: How is the brass cleaned? What about the primer pockets?
All fired brass from the military are given an initial wet wash to remove dirt and other debris.
"Artisan brass" was line of custom processed brass. For some guns and reloading goals, a "one-size-fits-all" approach to processing is not the ideal option. Processed brass with the "Artisan" designation can be cut to a customized length for you (+/-.001"). This line is de-primed, swaged, and sized on a machine and trimmed to length, chamferred, and deburred by hand. As of May 2019, we have discontinued this line of brass.
Our brass is processed in-house through our Type 06 FFL sister company, Kaleo Manufacturing. Kaleo Arms is the domestic retail arm of the Kaleo Family of Companies. As of May 2019, due to changes in the firearm, ammunition, and reloading markets, we have stopped offering processed brass for retail sale. We will instead be carrying new commercial brass in a wider range of calibers.
Contact
Q: How do I contact Kaleo Arms?
The best way to contact us is through email at Customer.Service@KaleoArms.com. We strive to respond within 24 hours Monday-Friday, by end of business Monday following a weekend, or by the end of the next business day following a holiday.
We can also be reached by phone at 1-800-280-3317. Please leave a message, and we will get back to you shortly.
Q: Does Kaleo Arms charge a credit card processing fee?No. Our company view is that credit card processing fees should be paid by the merchant and not charged to the buyer customer as an additional fee. Credit card fees are the modern day cost of doing business, and we do not burden our customers with additional fees.
Q: Do you charge a material or handling/processing fee?
No. Similar our view on credit card processing fees, we do not charge any extra order percentage fee for materials or to pack your order.
Q: How do you ship?
The vast majority of our packages are shipped USPS Priority Mail, but for free shipping, we reserve the right to ship by FedEx, UPS, or USPS.
Q: Where do you ship?
We brass ship to most US addresses except for Massachusetts and District of Columbia. Empty ammo cans can be sent to these locations. Because brass casings are considered "ammunition" in Massachusetts and District of Columbia, we are not able to ship brass directly to customers in those states. However, we can ship to FFLs in those states.
Q: Do you ship internationally?
Please email us at customer.service@kaleoarms.com for international orders. We may be able to fulfill international orders through one of our sister companies.
Q: How much is shipping?
Orders $50 ship free.
Orders $49.99 and less will be shipped via USPS Priority Mail at a flat $5 shipping rate.
3 pack of Ammo cans have a separate shipping rate and ship free USPS priority (even though one 3 pack is less than $49.99). The 3 pack of ammo cans ship in a large flat rate USPS game box.
Q: I got an email that said my order shipped, but USPS tracking says still waiting for item?
Our eCommerce platform and shipping partners, generate a shipping email when a label has been purchased. Your package will be on its way to the post office shortly. Often the labels will be created in the evening or over night and taken to the post office in the morning when they open. We also fulfill during the weekends, but the post office may not scan the package until Monday morning (or next open business day following a holiday). The USPS scanning and tracking system does take time to update so please check back with USPS for updated information.