FAQs

 **Shipping Notice** Most packages ship USPS (with some occasionally shipping UPS).  USPS and UPS shipping continues to be delayed.  In some cases the delays are significant.  Unfortunately, beyond Kaleo getting your package to the post office or UPS hub quickly after order is placed, Kaleo has no control over transit or delivery speed.  Free shipping applies to USPS Priority or UPS Ground.  Please send an email if faster service is desired so we can calculate a shipping quote.

TOP Question: Why is the price of brass so high now!? (Also emailed as: "your prices suck").

Starting in 2019, the government started recycling contracts instead of auction contracts for fired brass.  Occasionally there is still brass available, but mil fired brass is becoming much rarer to find.  The problem with auctions is that the rarer something is, the more bidders that something attracts, and the more bidders on an auction, the higher the buy price becomes.  One one hand, we have brass coming in, but the brass is multiple times higher than we have ever paid for brass. 

Historically, the price of brass has been largely driven by the price of ammunition.  When ammunition was cheap and widely available, the brass was also widely available and cheaper.  Because fired brass comes from what was once a loaded round, when the price of ammunition went up, the price of each fired component also went up.

Brass Questions

Q: Where does your brass come from?

Our fired 9mm, 5.56, and 7.62 come directly from the DOD military auctions.  Our 300blk brass is converted from military 5.56.  Brass auctions have been exceedingly rare over the past year.  While we have successfully obtained more military direct brass, the price for that brass is multiple times higher than previous auctions.  We do not expect this supply or pricing situation to improve under a Biden administration. 

The new commercial brass come from the respective brand factories.

Q: Was this brass machine gun fired?

Depending on the military's prior use of the brass, the fired brass may have been fired from a machine gun.  Unfortunately, we are unable to know with certainty whether or not a particular brass has been machine gun fired.  So for the purposes of purchases from Kaleo Arms, yes assume that the brass has been machine gun fired.  We do not guarantee ease of processing.

Q: Are the Primer pockets crimped?

Yes.  Most of our unprocessed brass calibers have crimped primers.  Range brass is commercial brass and is typically not crimped.  Assume all brass purchased from Kaleo Arms is crimped.  The crimp will need to be removed before reloading.

Processed brass have been swaged to remove the crimp.

Q: How is the brass cleaned? What about the primer pockets?

As of April 2020, brass is no longer offered cleaned or washed.

 
Q: What was Artisan brass?
 
"Artisan brass" was line of custom processed brass.  For some guns and reloading goals, a "one-size-fits-all" approach to processing is not the ideal option.  Processed brass with the "Artisan" designation can be cut to a customized length for you (+/-.001").  This line is de-primed, swaged, and sized on a machine and trimmed to length, chamferred, and deburred by hand.  As of May 2019, Artisan brass has been discontinued.
 
Q: Do you process your own brass?  What happened to processed brass?

Our brass is processed in-house through our Type 06 FFL sister company, Kaleo Manufacturing.  Kaleo Arms is the domestic retail arm of the Kaleo Family of Companies. In May 2019, due to changes in the firearm, ammunition, and reloading markets, we have stopped offering processed brass for retail sale.  As of December 2020, we are evaluating whether to re-start brass processing. 
 
Q: What happened to Raptor brass?
 
A couple things ... Raptor brass is very labor intensive to convert from 308.  The conversion sizing process puts a lot of wear and tear on the Raptor dies, and the Raptor dies (although we have several spares) have a long production lead time.  In general, the Raptor caliber has caused a disproportionate amount of production issues.  In short, Raptor brass was just not profitable for us to continue to make.
 

Contact

Q: How do I contact Kaleo Arms?

The best way to contact us is through email at Customer.Service@KaleoArms.com.  We strive to respond within 24 hours Monday-Friday, by end of business Monday following a weekend, or by the end of the next business day following a holiday.

Email is the best way to contact us so we can research your order or question to provide the most helpful answer.  We do have a phone number, but Kaleo Arms is a run as a phone-free business for greatest efficiency and to avoid any potential misunderstandings that can occur over the phone.   The voicemail is not often monitored.  Instead, please send an email to Customer.Service@KaleoArms.com, and we will get back to you shortly.

Order Questions

 
Q: Is my transaction secure?
 
As secure as any other internet purchase can be.  The truth is that no internet purchase or credit card purchase is 100% fraud proof.  That being said, the e-commerce store is hosted by BigCommerce, and all payments are processed through Authorize.net.  BigCommerce and Authorize.net are 2a industry standard web hosting and payment processing options.  Both use high levels of payment security and information security.  Kaleo Arms has no access to credit card numbers/pins etc.  Likewise, BigCommerce also does not have access to payment information nor does BigCommerce store or save any customer payment information.
 
Q: Does Kaleo Arms charge a credit card processing fee?

No.  Our company view is that credit card processing fees should be paid by the merchant and not charged to the buyer customer as an additional fee.  Credit card fees are the modern day cost of doing business, and we do not burden our customers with additional fees.

Q: Can I pay with a check or send cash?

Sorry, no.  Checks are problematic for a number of reasons: mail gets lost, bounced payments etc.  The USPS does not recommend sending cash in the mail for the security of the sender and recipient.  In short, we do not want to be embroiled in a he said/she said payment was sent/received situation so we only accept credit cards processed through our payment processor, Authorize.net.

 

 Q: Do you charge a material or handling/processing fee?

No.  Similar our view on credit card processing fees, we do not charge any extra order percentage fee for materials or to pack your order.

Shipping Questions
 
Q: How do you ship?

UPS and USPS. 

Q: Where do you ship?

We brass ship to most US addresses except for Massachusetts and District of Columbia.  Empty ammo cans can be sent to these locations. Because brass casings are considered "ammunition" in Massachusetts and District of Columbia, we are not able to ship brass directly to customers in those states.  However, we can ship to FFLs in those states.

Q: Do you ship internationally?

Due to dwindling brass supply and availability, we are discontinuing international offerings to focus on meeting the needs of US customers.

Q: How much is shipping?

Orders $75 and over ship free.

Orders $74.99 and less will be shipped via USPS Priority Mail at a flat $5 shipping rate. 

For the last 5 years we have been able to absorb the annual USPS shipping increases, but this year we are no longer able to do so at the $50 free shipping threshold.

Q: I got an email that said my order shipped, but USPS or UPS tracking says still waiting for item?

Our eCommerce platform and shipping partners, generate a shipping email when a label has been purchased.  Your package will be on its way to the post office shortly.  The USPS scanning and tracking system does take time to update so please check back with USPS for updated information.  UPS will update when the UPS truck comes for the pickup.

 

IMPORTANT Legal and Warranty Disclaimers: By purchasing from Kaleo Arms INC., Buyer agrees to the following terms and conditions regarding eligibility to purchase and liability disclaimer. By submitting an order, Buyer certifies that Buyer is legally allowed to purchase and possess reloading components according to Buyer’s State and US Federal law. It is the Buyer’s, ultimate loader’s, and shooter’s responsibilities to inspect each and every brass and hull component before loading. Kaleo Arms INC. and its parent and sister corporations assumes absolutely no liability for any defective brass as Buyer agrees that all brass and hulls are sold as-is. Loading ammunition and using re-loaded ammunition are dangerous activities requires competent knowledge of reloading, safe practices, and common sense. Never load ammunition outside commercially published or available load data as serious injury or death may occur. Proper safety equipment should always be used when reloading and shooting reloaded rounds. Reloading should only be done in well lighted areas and with the undivided attention of the reloader. Because Kaleo Arms INC. cannot control the individual reloading and handloading practices of each end loader and user, Kaleo Arms INC. hereby disclaims any and all liability for any damages or injury that may result from reloading brass and hulls purchased from Kaleo Arms INC. Buyer agrees to the foregoing provisions in their entirety upon submitting an order. CA Prop 65 Warning: These product can expose you to chemicals including LEAD, which is known to the State of California to cause cancer, and LEAD, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.